I have not received an invoice. What can I do?


We are sorry that you did not receive your invoice.

All our invoices via email within 24 hours after ordering so we kindly ask you to check your mailbox and/or spambox if you were used to receive your invoice with your order.

If you do not have the invoice, you can transfer us the amount that is due, mentioning your name. 

Our ING bank details are IBAN: BE89 3632 0022 2285 BIC code: BBRUBEBB.

Our KBC bank details are IBAN: BE17 7330 5894 6021 BIC code: KREDBEBB.

Do you need an invoice for your personal administration? Contact us in that case and we will send you a copy.

You can also retrieve all your billing documents from this online support platform once logged in.


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